visi FAQ
Users of visi ask questions about how to set up an account, deposit funds via DANA or e-wallet, understand the rules of live-dealer tables and football betting, and keep their accounts secure. This page covers the most common topics so you can find answers without waiting for support.
Our FAQ resolves setup questions, payment flows, game-type differences, and account-protection steps. If your question is not answered here, you can contact our support team via the Help menu in your account. We respond in English and Indonesian during weekday business hours. For detailed service terms and jurisdiction rules, see our terms and conditions and legal notice
Each answer below is written to be mobile bankingef and clear, with step counts and named payment methods where relevant. If you encounter a technical issue or need account-specific help, opening a support ticket is faster than searching the FAQ. Our support team will guide you through KYC verification, withdrawal holds, or account recovery within standard response windows.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers
- Game rulesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection and jurisdiction notice
Your visi account includes tools to manage security and personal data. You can enable two-factor authentication in Settings, which requires a code from your phone each time you log in from a new device. You can reset your password at any time. You can also view your login history to check for unusual access. If you notice unauthorised activity, contact support immediately. We also allow you to update your registered email, phone number, and payment methods. For account-specific questions about data deletion or account closure, contact our support team.
Payments and transactions
visi accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers (e-wallet, mobile banking, local payment, online payment). Minimum deposit amounts vary slightly by payment method, but most start at a low threshold to suit casual players. Bank transfers often have higher minimums than e-wallets. Maximum deposit amounts are set per transaction to manage account security during initial verification. Once your account is fully KYC-verified, account preferences may increase. For exact ranges available on your account right now, log in and check the Deposit page. If you have questions about your specific limit, contact support.
Our weekly cashback offer applies a small percentage return on net losses across live-dealer tables and certain slot games during the week. The percentage varies based on your account tier and activity level. Cashback is calculated on Mondays and credited to your account by Tuesday morning during standard weeks, though holiday schedules (such as Idul Fitri or Idul Adha) may shift the calendar. You do not need to claim cashback manually—it is applied automatically if you meet the qualifying turnover. For exact terms and which games qualify, check the Promotions section of your visi account. Cashback is non-withdrawable until you meet a playthrough requirement.
Yes, visi accepts direct bank transfers from e-wallet, mobile banking, local payment, and online payment accounts. During checkout, select "Bank Transfer" and choose your bank from the list. You will be shown a unique account number and reference code to use for your transfer. Complete the transfer from your bank app or ATM, then return to visi to confirm. Bank transfers typically arrive within one to two hours on business days, though weekend or holiday processing may take longer. During peak times such as Liga 1 match days or around Idul Adha, banks may experience delays. If your deposit does not appear after two hours, contact support with your bank reference number.
Log in to your visi account and open the Help menu in the top-right corner. Click "Open a ticket" and select your issue category (account, payment, game, technical, other). Describe your problem in detail and attach any screenshots if helpful. Our support team reviews tickets during weekday business hours and responds in English or Indonesian within a standard window. Urgent issues such as account compromise or failed withdrawals are flagged for faster review. You can track your ticket status in the Help menu. If you need immediate assistance outside business hours, check our FAQ or account settings for self-service options.
Game rules and features
Live-dealer tables on visi feature real human dealers and multi-camera studios streaming blackjack, roulette, baccarat, and Dragon Tiger games in real time. You place bets and watch the outcome unfold on video. Slots are automated games where you spin reels and match symbols to win. Slots require no dealer interaction and spin instantly. Live-dealer tables offer a social experience and lower house edge on some bets, while slots offer faster gameplay and themed entertainment. Both are available on visi via desktop and mobile. Choose based on your preference for pacing and interaction. Mobile users can stream live tables on low-bandwidth connections using our adaptive-quality player.
On the visi Sportsbook page, browse upcoming matches from Liga 1, Piala Indonesia, Piala AFF, and international leagues. Click a match to see available bet types (win/draw/loss, over/under goals, both-teams-to-score, etc.). Select your bet type and stake amount, review the odds, and confirm. Your bet is placed immediately and appears in your Bets history. You can check live scores and game information updates on the match page. Cash-out options are available on some bets before the final whistle. If a match is postponed or abandoned, payouts follow standard rules explained in our terms.
Security and jurisdiction
visi operates in jurisdictions where local law permits online gaming and sportsbook activity. We do not offer our service in regions where online wagering is prohibited. Access from Jakarta, Surabaya, Bandung, Medan, Semarang, and many other Indonesian cities is available, subject to local regulatory status. Users are responsible for confirming that visi is legal in their location before opening an account. If you are uncertain, contact our support team via the Help menu before signing up. We respond in English and Indonesian during weekday business hours and can advise on jurisdiction rules. Your access may be restricted if you are detected in a prohibited region.
KYC (Know Your Customer) verification confirms your identity and address to comply with anti-money-laundering rules. When you open an account, we ask for your full name, date of birth, and address. Before withdrawing, you must upload a photo ID (passport, driver's license, national ID) and proof of address (utility bill, bank statement, or rental agreement). Our team reviews documents within one business day. If information is unclear, we may ask for re-submission. Verification is mandatory for all withdrawals and protects your account from fraud. Once approved, you stay verified unless we detect inconsistencies. Verification is free and confidential.