visi Privacy Policy

This page describes what we collect when you use visi and how we keep that data protected. We at visi are transparent about data handling because your trust depends on clarity. When you create an account, deposit funds, or place a bet on our platform, we collect certain information — and we explain exactly what it is, why we need it, and who can access it.

Our privacy practices align with standard industry safeguards. We do not sell your data to third parties. We do not share your personal details except where required by payment processors, anti-fraud services, or legal authorities. We use encryption on sensitive information and restrict access to authorized staff only.

Read this policy carefully. If you have questions about how we handle your data, contact our support team via the in-app Help menu. We respond in English and Indonesian during business hours.

What We Collect When You Use visi

We collect different types of data depending on how you interact with visi. When you create an account, we ask for your email address, a password, your full name, and your date of birth. We use this information to set up your account and contact you about important updates or account issues.

When you deposit funds, we record the payment method, amount, and timestamp. If you use DANA, e-wallet, mobile banking, local payment, or online payment, those payment processors collect additional details on their side — we do not store your full wallet credentials. For bank transfers via e-wallet, mobile banking, local payment, or online payment, we collect your bank account number and holder name, which we use only to process and verify the transfer.

Before your first withdrawal, we ask for identity verification. You upload a photo of your ID (KTP, passport, or driver licence) and proof of address (utility bill or bank statement). We store these documents securely to prevent fraud and comply with payment regulations. We do not use this information for any other purpose.

Account data

Email, password hash, name, date of birth — used to maintain your visi account and contact you about withdrawals or security issues.

Payment data

Deposit and withdrawal records, payment method, amounts, timestamps — used to process transactions and prevent fraud.

Verification data

ID photos, address proofs — stored securely and used only to verify identity before withdrawals.

Gameplay data

Spins on slots, bets placed, live-table hands, sportsbook selections — recorded for account history and fraud detection.

How We Use Your Data on visi

We use account data to authenticate you, send account notifications, and respond to support requests. We use payment data to process deposits and withdrawals, detect fraudulent activity, and maintain accurate financial records. We use verification data to confirm your identity and comply with payment-processor requirements.

We record gameplay data — your spins, bets, and match selections — to maintain your account balance and game history. This allows you to see your recent activity, check your winnings and losses, and dispute any transactions if needed. We also use gameplay patterns to detect unusual activity that might indicate account compromise or fraud.

We do not use your data to profile you or sell insights to third parties. We do not share your personal information with marketing firms or data brokers. We share data only with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), anti-fraud services, and legal authorities if required by law.

Where We Store Your Data

Our servers may sit outside your jurisdiction. We maintain encryption on all sensitive data — passwords, payment details, ID documents — during storage and transmission. Access to your data is restricted to authorized visi staff and technical systems required to process your account.

If you request account deletion, we remove your personal details within a reasonable timeframe. However, we retain gameplay and payment records as long as required by law or payment regulations — typically several years. These records are anonymized where possible and kept secure.

Cookies and Tracking on visi

We use cookies to keep you logged into visi and to remember your preferences (such as language or theme). These are functional cookies necessary for the app to work. We do not use cookies for advertising or third-party tracking. If you disable cookies in your browser, you may not be able to log in or use visi.

We also collect usage data — pages you visit, how long you stay, which games you access — to improve our service. This data is aggregated and anonymized; we do not use it to track individual behavior outside visi.

Your Rights and Our visi Commitments

You have the right to access your personal data on visi. Log into your account and visit the Account menu to view your email, name, date of birth, and payment history. If you want a complete copy of all data we hold about you, contact our support team and we will provide it within a reasonable timeframe.

You have the right to correct inaccurate information. If your name, email, or other details are wrong, update them in your Account settings or contact support. You have the right to request deletion of your account and associated personal data, subject to legal retention requirements.

We at visi keep your data protected through encryption, access controls, and transparent policies — because privacy is the foundation of trust.

Third-Party Processors on visi

We work with third-party services to operate visi. Payment processors like DANA, e-wallet, mobile banking, local payment, and our banking partners handle your deposit and withdrawal details according to their own privacy policies. Anti-fraud services receive anonymized gameplay patterns to detect suspicious activity. Cloud hosting providers store our servers and databases. Each third party is contractually required to protect your data and use it only for the purposes we specify.

We do not share more data than necessary. For example, payment processors receive your bank account number but not your full gameplay history. Anti-fraud services receive gameplay patterns but not your personal ID details.

Changes to This Policy

We may update this privacy policy from time to time. When we make material changes, we notify you via email or in-app notification. Your continued use of visi after an update means you accept the new policy. If you disagree with changes, you have the right to delete your account.

Our commitment is to remain transparent about how we handle your data. If you have questions about this policy or your privacy on visi, reach out to our support team. We are here to clarify any concerns and ensure you feel secure using our platform. Our services are available only where local law permits — users are responsible for verifying that access and use comply with their own jurisdiction's law.